How to cancel
- Sign in to app.epivo.ai
- Go to Plans & Billing in the left-hand menu
- Find the learner whose plan you want to cancel and click Change plan
- Choose Free and confirm — the note on screen tells you the date the paid plan ends
Your paid features remain active until the end of the current billing period. You will not be charged again.
(The Manage billing and Update card buttons open Stripe, but those only edit your payment details — cancelling happens in Epivo.)
What happens after cancellation
After your billing period ends:
- That learner reverts to the Free plan (30 minutes a day)
- The weekly Premium voice budget stops. The Free plan still includes a one-time hour of Premium voice, so if it has not been used yet it is still there; once any Premium voice time is spent, the free voice takes over and the Teachers row is no longer offered
- All courses, progress, certificates and session history are preserved
- You can re-subscribe at any time to restore the paid plan
Frequently asked questions
- Will I lose my progress if I cancel?
- No. Courses, progress, mastery levels and certificates are all preserved on the Free plan. What changes is the daily learning time and the weekly Premium voice budget.