Transferring a student profile to another account

The one transfer you can complete yourself is the cross-account device claim. If another account connects a device that is already holding one of your learners, an approval request appears under Account in your parent dashboard. Approving it moves that learner, with their history, to that account.

For any other move — handing a learner to a different guardian, splitting an account — email support@epivo.ai. Do not expect a self-service transfer screen; there isn't one.

Everything about their learning moves with them:

• All course enrolments and progress
• Mastery levels and the spaced repetition schedule
• Session history
• Teacher and voice preferences
• Earned certificates

Two things do not. The paid plan does not move: the previous account's billing for that learner ends at the end of the period it has already paid for, and the new account holder chooses a plan from there. And if the learner is young enough to need a guardian's consent, consent is asked again — the new account holder has to approve it before lessons carry on.