Deleting your account and data

When you delete your account, we permanently remove:

• Your user account and sign-in credentials
• All student profiles your account owns — a learner who is also managed by another adult is not deleted; deleting your account only removes your access to them
• All learning progress, mastery levels, and session history
• All learning plans and preferences
• All settings and account data

This cannot be undone after the grace period ends.

You can start the deletion process from the parent dashboard or through our API. Once you request deletion:

1. Your account is scheduled for deletion
2. You receive a confirmation with a cancellation link
3. A 7-day grace period begins — during this time you can cancel the deletion using the link
4. After 7 days your account, your student profiles, and their progress, sessions and transcripts are permanently deleted

You do not need to cancel your subscription first. You do not need to cancel a paid plan first. Requesting deletion stops it renewing at the end of the billing period you have already paid for, so cancelling the deletion inside the grace period resumes it.

Consider whether you might want to:

• Transfer student profiles to another account if another family member wants to continue learning
• Note any progress or achievements you want to remember

Once the grace period expires, we cannot recover any of it.

Two things are kept because Swedish accounting law requires it: payment records, and the learner's name where it appears on an invoice or credit note (7 years). Support conversations tied to a refund are stripped of their content but kept as accounting records, and analytics rows are anonymised rather than removed. Copies in our backups and session archives age out separately, within 365 days.